Payment & Billing Policy

Rankva Marketing Agency Ltd

Last Updated: December 1, 2025

1. Introduction

This Payment & Billing Policy explains how Rankva Marketing Agency Ltd (“Rankva Marketing”, “we”, “us”, “our”) manages payments, invoices, and billing for our digital marketing services.

By confirming a project, paying an invoice, or using our services, you agree to the payment and billing terms described in this Policy.

2. Payment Structure

To keep projects clear and smooth for both sides, our standard payment structure is:

• 65% upfront payment before work starts on most services.
• 35% remaining balance after the agreed services are delivered, based on milestones or final delivery as written in the proposal or agreement.
• If a client fully trusts our agency, they may also choose to pay 100% upfront for the full project value.
• Any custom payment plan (for example, monthly retainer or different percentages) must be agreed in writing before the project starts.

3. Upfront Payments

Work normally starts only after the required upfront payment (usually 65%) is received and confirmed.

If the upfront amount is delayed, the project timeline, start date, and delivery dates may also be delayed.

4. Remaining Balance

The remaining 35% (or any other agreed balance) is due when:

• The agreed scope, milestone, or final delivery has been completed, and
• An invoice for the remaining amount has been issued.

In some cases, we may split the remaining balance into milestone payments, which will be clearly mentioned in the proposal or invoice.

5. Accepted Payment Methods

We currently accept the following payment methods:

• PayPal
• Payoneer
• Bank Transfer – please contact us for bank details before sending any payment.

If needed, additional payment options (such as local wallet or other gateways) can be discussed and confirmed in writing for specific projects.

6. Invoices and Payment Timeframe

For every project or service, we issue an invoice or written payment request that includes the amount, description, and due date.

Unless otherwise agreed in writing:

• Invoices should normally be paid within 7 calendar days of the invoice date.
• Late payments may delay ongoing work, reports, or delivery until the payment is received.

7. Currency and Charges

The currency and any applicable taxes or fees will be shown on the invoice or proposal.

Clients are responsible for any bank charges, transfer fees, or currency conversion costs charged by their bank, PayPal, Payoneer, or any payment provider.

8. Refund & Cancellation (Overview)

Full details are given in our separate Refund & Cancellation Policy, but the main points related to billing are:

No work started:

• If you paid but no work has started, up to 90% of the amount can be refunded.
• Around 5–10% may be kept as an administrative and processing fee.

Partial work completed:

• If some part of the service has already been delivered, the refund will be reduced according to the value of the work already done.
• In simple words: partial work = partial deduction.

Work started or completed:

• The part of payment that covers completed work, booked resources, or used tools is not fully refundable.
• Instead of a cash refund for that part, we may offer equivalent services, adjustments, or extra support as a fair replacement, where possible.
• No guarantee of full refunds once work has started.

For full details, always refer to the separate Refund & Cancellation Policy page.

9. Non‑Payment and Project Hold

If an invoice is not paid within the stated time:

• We may pause or stop work until payment is received.
• Delivery dates, campaign launches, or reports may be moved forward.
• If a project is left unpaid or inactive for a long period, we may treat it as cancelled, as described in the service agreement or Refund & Cancellation Policy.

10. Cooperation and Fair Use

Rankva Marketing aims to stay cooperative and fair in all billing and payment situations.

If you face any genuine problem with payment timing, you should contact us early so we can discuss a possible adjustment or short extension where reasonable.

11. Contact for Billing Questions

If you have any questions about invoices, payments, PayPal, Payoneer, or bank transfer details, please contact Rankva Marketing Agency Ltd using the contact details on our Contact page and mention “Billing Support” in your message.