Refund & Cancellation Policy

Rankva Marketing Agency Ltd

Last Updated: December 1, 2025

1. Introduction

This Refund & Cancellation Policy explains how Rankva Marketing Agency Ltd (“Rankva Marketing”, “we”, “us”, “our”) handles cancellations, changes of mind, and refund requests for our digital marketing services.

By confirming a project, making a payment, or using our services, you accept the rules described in this Policy.

2. General Principles

Our goal is to be fair and cooperative with every client while also protecting the time, effort, and costs involved in delivering our services.

Because our work is mainly service‑based and often customised, full refunds are not always possible, especially after work has started.

3. Service Cancellation Requests

Clients may request to cancel a service or project by sending us a clear written request (for example, email or written message) with the project name and details.

The effective cancellation date will be the date on which we receive and confirm your written request.

4. Refunds When No Work Has Started

If you have made a payment but no work has started yet on your project:

• Up to 90% of the amount paid can be refunded.
• Around 5–10% of the payment may be kept as an administrative and processing fee (for example, time spent on planning, communication, or payment charges).

In this situation, we will confirm with you in writing whether any preparation work has already been done before processing the refund.

5. Partial Refunds When Work Has Started

If work has already started and you decide to cancel or not continue:

• The refund amount will be reduced according to the value of the work already completed.
• In simple terms: partial work = partial deduction.

For example, if a significant part of the agreed tasks has been done, we may retain that portion of the payment and refund only the part that relates to work not yet started.

6. No Cash Refunds for Completed Work

If a service, campaign, or project (or a clear milestone) has already been fully delivered as agreed:

• The payment that covers the completed work is normally non‑refundable.
• Instead of a cash refund, we may, at our discretion, offer equivalent services, adjustments, corrections, or extra support to help you get more value from what has been delivered.
• This is because time, tools, and resources used to complete that work cannot be recovered.

7. Changes, Revisions, and Support

Where reasonable and within the scope of the original agreement, we prefer to fix issues or make fair revisions rather than cancel and refund.

If you are unhappy with any part of the service, please contact us quickly so we can review the situation and suggest possible solutions.

8. Non‑Refundable Situations

Refunds may not be available (or may be very limited) in the following situations:

• Work is already completed or delivered as per the agreed scope.
• Third‑party costs (such as ad spend, software, or tools) have already been paid or used on your behalf.
• You delay or fail to provide needed content, access, or approvals, causing project delays or reduced performance.
• You change your mind after the service has been substantially completed or used.
• Any exceptions to this will be decided by Rankva Marketing on a case‑by‑case basis.

9. Link With Payment & Billing Policy

This Refund & Cancellation Policy should be read together with our Payment & Billing Policy, which explains payment structure, due dates, and accepted payment methods.

Both policies work together to create a clear understanding of payments, project starts, and how refunds are handled.

10. How Refunds Are Processed

Approved refunds will normally be processed using the same payment method that was used for the original transaction (for example, PayPal, Payoneer, or bank transfer).

Processing time may vary depending on your bank or payment provider, but we will confirm once the refund has been sent from our side.

11. Cooperation and Fairness

Rankva Marketing aims to handle every refund or cancellation request in a respectful and professional way.

If you have any concerns about charges or wish to discuss a special case, please contact us; we will review the details and try to find a fair solution for both sides.

12. Contact for Refund & Cancellation

For any questions about this Refund & Cancellation Policy or to request a cancellation or refund review, please contact Rankva Marketing Agency Ltd using the details on our Contact page and mention “Refund & Cancellation” in your message.